Insurance Brokers

Back Office Support Services for Insurance Brokers in Dubai

Empower your brokerage with end-to-end back-office outsourcing tailored for Dubai’s fast-growing insurance market. We handle the paperwork, compliance, and tech — so you close more policies.

1. Legal & Compliance Foundation

Benefit	Impact
40% Cost Reduction	Offshore-grade efficiency with UAE-based compliance
24/7 Operations	Night-shift processing for same-day policy issuance
IA & PDPL Compliant	Zero audit risks; full data residency in UAE
Scalable Teams	5 to 50+ staff in 48 hours
Tech-Enabled	API-integrated workflows (no manual errors)

Our Full-Spectrum Back Office Services

Service Module	What We Do	Deliverables
1. Policy Administration	New business processing, Endorsements & mid-term adjustments, Policy scheduling & document generation	Digital policies issued in <2 hrs
2. Underwriting Services	Full flagged underwriting including quote generation to policy issue, Invoice generation, Payment reconciliation, Instalment tracking	99.9% accuracy within 05–20 mins; 99.9% accuracy in accounting
3. Claims Support	FNOL intake, Document collection, Surveyor coordination, Insurer follow-ups	Claims submitted in <24 hrs
4. Renewals Automation	60/30/15-day reminders, Quote regeneration, Lapse prevention	25%+ renewal retention boost
5. Compliance & KYC/AML	Client due diligence, Sanctions screening (World-Check), IA reporting (monthly/quarterly)	100% audit-ready files
6. Data Entry & CRM Management	Salesforce / Zoho / AgencyBloc updates, Lead-to-policy tracking, MIS dashboards	Real-time broker KPI dashboard
7. Finance & Commissions	Broker commission calculation, Insurer reconciliation, VAT filing (5% on brokerage fees)	Monthly P&L in <3 days
8. Customer Support (Tier 1)	Multilingual helpline (Arabic, English, Hindi, Tagalog), Policy queries, Certificate issuance	<60 sec average response

Service Models (Flexible Pricing)

Model	Best For	Starting Price
Pay-Per-Policy	Small brokers (<500 policies)	AED 75/policy
Dedicated Team	Mid-size (500–5K policies)	AED 12K/month (3 FTEs)
Full Outsourcing	Large brokers	Revenue-share (8–12%)

All prices exclude 5% VAT | No setup fee for annual contracts